Are there professional standards for the coaching industry?
Yes, there is a code of ethics, core competencies, accreditation processes and an industry association. I currently hold memberships and work in accordance with the codes / standards of two professional associations –
The American Board of Hypnotherapy (ABH) http://www.abh-abnlp.com and,
The Career Development Association of New Zealand (CDANZ) http://www.cdanz.org.nz.

Both organisations provide extensive information related to the professional standards required of practitioners and give significant information on hypnosis/hypnotherapy, NLP and career development respectively.

How will I know you are the right coach for me?
For personal coaching it is very important that I am the right person for you. During our initial conversations and / or coaching session we will identify if this we are an appropriate fit. Until then check on my bio page to learn more about me and my approach to coaching.

How do I get started in the coaching process?
If you are interested in beginning the coaching process please get in touch via the website links or contact me via phone so we can set up an appointment in person or by Skype.

What can I expect from you as my coach?

• A partner and on-going resource in bringing out the best in you and more
• Outcome-focussed coaching to move you from your current situation to your desired one
• Support in getting all your personal attributes and abilities positively aligned
• A safe, encouraging and supportive environment for you to relax and explore new options
• Personal growth and change in areas of your choice
• A simple “agreement” as to how we will work together and on what – we will each have responsibilities
• Use of the very best available tools for change
• Focussed attentive listening and honest feedback
• Total respect for your privacy / confidentiality

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?
Yes, I call it my personal guarantee. I am able to help and get results with most people most of the time. If you do not believe that you have received good value or the result you expected from my services then I do not want your money. I will either refund your fees or provide additional services until the desired outcome is achieved. In other words, I believe in what I am offering and will carry the risk.

However, this also carries the proviso that you have attended scheduled sessions and participated fully in the coaching process as set out in our agreement.

SECURITY AND CONFIDENTIALITY

Is this centre and my data secured and safe?
Yes, in fact there are 3 levels of security provided to keep your data safe and confidential:
Username and password protected verisign security certificate protects your data on this site secured pages (https://)

Is my informational confidential?
Yes, this site is protected by a username / password system. You are the only one that has access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?
Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have “just in time” coaching via your Private Client Website.

ACCESSING THE PRIVATE CLIENT AREA

What is the “Register” link and when would I use it?
If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area. When you “register” I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

How do I access your private client area and how do I log in?
Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don’t have Login information yet? Contact me so that we can get an account created for you.

I have a password that I use for most of my on-line accounts.

Can I change the password you assigned to me?
Yes, you will need to log in initially using the password I assigned to you. Once you log in you can change your password at any time in your client profile page that you will find under the FORMS Tab.

What if I forget or lose my password and Login information?
If you simply forget your password, you can still go to the Login page by clicking the Login link. Click on the blue link “forgot password” to the right of the “Login” button and in the new “Forgot Password” window, either enter your username and click on the “Continue” button. You will receive an email shortly with your password included. If you misplaced both your username and password, contact me and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?
Remember that the Login information is case sensitive, so enter it exactly like it was given to you.
Also type in your Login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering it incorrect. Again, if you do not remember your Login credentials, you can contact me via email and I’ll forward them to you. Forms, Documents and Resources Available.

What makes up a “Welcome Packet” and what do I do with this?
A welcome packet consists of a questionnaire, a general agreement / contract as to how we will work together and additional information that will help to get us started in the coaching process. By completing the initial questionnaire you will assist me to choose the best methods to support you and to make the most effective use of our time together. You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.

SCHEDULING/ RESCHEDULING APPOINTMENTS
What if I need to reschedule my appointment?
It is easy. With at least 24 hours’ notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

• Login to your Private Client Website Area.
• Click on the Calendar Menu.
  
• Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule).
  
• Click on the “edit” button and change the details of the appointment to correspond with an “Available” block of time.
  

The calendar will update itself, you’ll see your new appointment reflected and I will receive an email notification letting me know of the change.

PAYING FOR THE COACHING SERVICES
How do I easily make my payments for my coaching services?
You will receive an emailed invoice after each coaching session or you can choose to pay for a package of sessions in which case you will be invoiced the package price after the first session. You can (1) make a direct credit to either the bank account number located right on the invoice or (2) log in to the private clients area, click on the Payments Menu and pay by credit card or Paypal. You will also see any outstanding balances due at that time.

What are the various methods of payment I can use to pay for my coaching services?
Cheque, cash, direct bank credit (if in New Zealand), or Credit Card (which includes Pay Pal). You can also have your coach process your payments for you each month on a credit / debit card, or if in New Zealand you could set up a monthly automatic payment transfer through your bank.

• To pay by Direct Credit (if in New Zealand) simply credit the funds to the account indicated (being sure to provide your name and reference details).
• To pay by Credit Card or Pay Pal when you receive your invoice, click on the link at the bottom to log into the private client area and click on the Payments Menu. Here you can either enter your credit number or Pay Pal information and my system will automatically (and securely) process your payment.
  
• To have your coach process your payments for you: Complete the “Credit Card Authorisation” form found under the Documents section of the private client area. Once I have the authorisation and billing information, I will automatically process your payments for you as outlined in the authorisation form.

COACHING AND THERAPY APPROACHES
What Coaching and Therapy Approaches do you Use?
Please refer to my Bio where you will see that I have experience of and use a wide variety of coaching, counselling and therapy approaches and techniques. I am most interested in getting you changes and results as quickly and effectively as possible. The two approaches I most consistently utilise are hypnotherapy and Neuro-linguistic Programming (NLP) as they usually work quickly and effectively, utilising the amazing powers of the unconscious mind. Brief information on these two approaches is included under the About Me tab. NLP and Coaching You will find extensive information on NLP and coaching by clicking on this link to the main Your Life Live It website: http://yourlifeliveit.com/faq